BOOX warranty
Every BOOX device from TIFAN is covered by the full BOOX manufacturer warranty, one year from the date of purchase. As an authorized BOOX dealer, your TIFAN invoice is the proof of purchase BOOX asks for, and our Oakville team handles your claim with BOOX for you.
Full manufacturer warranty
One year from purchase on every new and open-box device, backed by BOOX. Genuine units from a certified dealer.
We handle the claim
Bought from TIFAN, Walmart, Staples or Newegg? Call or email our team in Oakville, not an overseas support address, or bring the device to our showroom.
Free shipping on early defects
If a device bought from TIFAN shows a defect within 30 days of delivery, we pay shipping both ways.
Your invoice is on file
Lost the receipt? We keep a copy of every TIFAN invoice and can send it again.
Where your device was bought
We handle warranty claims for BOOX devices bought from TIFAN, online or at our showroom, and from Walmart Canada, Staples Canada and Newegg. Keep your order confirmation or receipt: it is your proof of purchase. If you bought your device from any other seller, or directly from BOOX, please contact that seller or BOOX (help@boox.com) for warranty service.
What the warranty covers
Faults caused by the quality of the device itself, under normal use, for one year from the date of purchase. BOOX repairs these free of charge. Coverage applies to the device's electrical components, including the mainboard and the display.
What it does not cover
The BOOX warranty does not cover:
- Cracked or broken screens and other damage from drops, pressure or impact
- Liquid damage, and damage from very humid or very dry conditions or unstable power
- Devices opened or repaired without BOOX's permission, or with an altered or missing serial number
- Rooting, flashing or other changes to the official operating system and firmware
- Normal wear, including the housing, external ports, packaging and accessories
- Fires, floods and other natural disasters
Defects in the first 30 days
If a device you bought from TIFAN has a defect within 30 days of delivery, contact us and we pay shipping both ways. New devices can be exchanged or refunded under our 30-day return policy, and open-box devices, which are final sale, are repaired under the manufacturer warranty.
How to make a claim
Contact us with your order number and a short description of the problem. We check it with you first, since many issues are solved by a firmware update or a reset. If the device needs a repair, we open the claim with BOOX and tell you exactly how to send it, or you can drop it off at our Oakville showroom.
Before you send a device
A few things BOOX asks for, so the repair goes smoothly:
- Back up your notes and books. BOOX is not responsible for data lost during a repair.
- Keep the warranty card that came in the box. BOOX matches it to the device's barcode.
- Pack the screen carefully. A screen damaged in transit is not repaired for free.
- Send only the device, without the charger, cable or other accessories.
Out of warranty
After the first year, or for damage the warranty does not cover, BOOX offers paid repairs. Contact us and we will get you a quote before anything is done.
Accessories
The BOOX warranty covers devices, not accessories such as styluses, cases and chargers. New accessories can be returned within 30 days under our return policy, and if one arrives faulty, contact us and we will make it right.
Why buying from an authorized dealer matters
BOOX services its warranty where the device was purchased. Buying from an authorized BOOX dealer in Canada means your claim starts here, with us, using your TIFAN invoice.
Need help with a device?
Email info@tifan.ca or call +1 365-773-2006, Monday to Friday, 9 to 5. Our showroom is at 466 Speers Road, Oakville.
Contact usWarranty questions
Do BOOX devices from TIFAN come with a warranty?
Yes. Every BOOX device we sell, new or open-box, has the full BOOX manufacturer warranty. TIFAN is an authorized BOOX dealer, so your TIFAN invoice is valid proof of purchase for a claim.
How long is the BOOX warranty in Canada?
One year from the date of purchase. During that year, BOOX repairs faults caused by the quality of the device itself, under normal use, free of charge.
Who do I contact for a warranty claim?
If you bought your device from TIFAN, Walmart Canada, Staples Canada or Newegg, contact us: email info@tifan.ca or call +1 365-773-2006. We check the problem with you and handle the claim with BOOX. For a device bought anywhere else, contact that seller or BOOX directly.
I bought my BOOX from another store or from BOOX. Can you help?
Our warranty service covers devices bought from TIFAN, Walmart Canada, Staples Canada and Newegg. For a device bought from any other seller, or directly from BOOX, please contact that seller or BOOX at help@boox.com.
Who pays shipping on a warranty claim?
If you bought from TIFAN and the defect appears within 30 days of delivery, we pay shipping both ways. Otherwise, we tell you the best way to send the device, or you can drop it off at our Oakville showroom.
Does the warranty cover a cracked screen or water damage?
No. Drops, impacts, cracked screens and liquid damage are not covered by the BOOX warranty. BOOX offers paid repairs for these, and we can get you a quote.
Are open-box devices covered?
Yes. Open-box devices carry the same manufacturer warranty as new ones. They are final sale, so a defect is handled as a warranty claim rather than a return.
Are accessories covered?
The BOOX warranty covers devices, not accessories. New accessories can be returned within 30 days, and if one arrives faulty, contact us.