Store policies
Low price guarantee
If you find a lower advertised price for the same new product from another authorized Canadian BOOX dealer, contact us before or within 7 days of purchase and we'll match it.
Shipping
Free shipping on all orders across Canada. Orders ship from Oakville, Ontario, typically within one business day, with tracking provided.
Warranty service
All devices carry the full manufacturer warranty. Contact us for any claim and we'll guide you through the process with BOOX.
Privacy
We collect only the information needed to process your order and provide support. We never sell your personal information. Newsletter emails are opt-in and you can unsubscribe at any time.
Payments
Payments are processed through secure, PCI-compliant providers. TIFAN never stores your full card details. Installment payments are available through Klarna and Affirm.