Privacy, Return and Warranty Policy
Terms of Service for Tifan.com
Last updated:05/04/2024
Welcome to Tifan.com! We specialize in selling electronics such as E-ink tables, simulators, device stands, and accessories. Our website is dedicated to providing you with high-quality products and exceptional customer service. By accessing or using Tifan.com, you agree to be bound by the terms and conditions set forth in this document. If you do not agree with any part of these terms, you must not use this website.
1. Use of the Site
a. The Tifan.com website is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to register for the site or use the services without parental consent.
b. You agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site.
2. Privacy Policy
Please review our Privacy Policy, which also governs your visit to Tifan.com, to understand our practices. The personal information/data provided to us by you during the course of usage of Tifan.com will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations.
3. Intellectual Property
a. All content included on the site, such as text, graphics, logos, button icons, images, digital downloads, and software, is the property of Tifan.com or its content suppliers and protected by international copyright laws.
b. You may not extract and/or re-utilise parts of the contents of the website without Tifan.com's express written consent.
4. Product Descriptions
Tifan.com attempts to be as accurate as possible. However, Tifan.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
5. Pricing
All prices are listed in Canadian Dollar ( CAD ). Prices, products, and services may change at Tifan.com's discretion.
6. Return and Refund Policy
Please refer to our Return and Refund Policy for details on how to return unwanted or unsuitable items for a refund or exchange.
7. Limitation of Liability
Tifan.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
8. Amendments to the Terms of Service
We reserve the right to amend these terms of service at any time. All amendments to these terms will be posted online. Continued use of the site will be deemed to constitute acceptance of the new terms.
9. Governing Law
These terms of service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Canada/Ontario.
10. Contact Us
If you have any questions about these Terms, please contact us at support@tifan.ca.
Privacy Policy for Tifan.com
Effective Date: 05/04/2024
Welcome to Tifan.com. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
a. Purpose of This Privacy Policy
This privacy policy aims to give you information on how Tifan.com collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service.
b. Controller
Tifan.com is the controller and responsible for your personal data (collectively referred to as "Tifan.com", "we", "us", or "our" in this privacy policy).
c. Contact Details
Our full details are:
Full name of legal entity: TIFAN TECHNOLOGIES inc.
Email address: info@tifan.ca
Postal address: L6M 5L8
You have the right to make a complaint at any time to the supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes billing address, delivery address, email address, and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
a. Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
b. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, request correction, request erasure, object to processing, request restriction of processing, request the transfer of your personal data, and the right to withdraw consent.
8. Glossary
LAWFUL BASIS
- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
- Compliance with a Legal Obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@tifan.ca or by mail using the details provided in section 1(c) "Contact Details".
Return and Refund Policy for Tifan.ca
Effective Date: 05/04/2024
At Tifan Technologies, we follow customer service and product return practices aligned with global e-commerce and consumer electronics industry standards. Your satisfaction is our priority, and our returns and refunds policy is designed to provide you with a seamless and worry-free experience.
Our policy includes free returns, clear timelines, transparent conditions, and responsive support, so you can shop with confidence.
1. Return Eligibility & Conditions (Conditions for Returns)
You may return your item within 30 calendar days from the delivery date, regardless of where the product was purchased (online or in-store).
To be eligible for a full refund, all of the following conditions must be met:
- The item is in like-new condition, perfectly functioning with no signs of misuse, such as scratches, dents, or cracks.
- It is returned in original retail packaging, including all accessories, user manuals, and inserts.
- Outer shrink wrap/seal may be removed, but interior packaging must be intact.
- Any missing original packaging or damage not caused by transit may incur a 10-20% restocking fee.
- The cost of shipping returned items is the customer's responsibility (refer to Section 8: “Returns & Shipping Responsibility”).
- Do not return your product to the manufacturer. Contact us first at info@tifan.ca to initiate the return and receive a prepaid shipping label
2. Open-Box Units
Items sold as open-box are final sale and not eligible for return or refund, except under the following condition:
- The device arrives non-functional (i.e., does not power on or operate).
3. Non-Returnable Items
We do not accept returns for the following:
- Gift cards
- Downloadable or digital software products
4. Refunds
Once your item is received, our Quality Assurance team will inspect it within 1-3 business days. You will receive an email update with the status of your return.
- If all return conditions (see Section 2) are met, your refund will be approved.
- A full or partial refund will be issued based on the item's condition and completeness.
- Refunds are processed to your original payment method, and typically appear within 3- 5 business days, depending on your card issuer or bank.
- Shipping fees are non refundable. If you paid for the shipping, those shipping fees are not refundable if you decided to return your order.
If you haven’t received your refund:
- Check with your credit card provider.
- Contact your bank.
- If still unresolved, email info@tifan.ca.
5. Exchanges
We accept exchanges for the same item within 30 days, under the following conditions:
- The item is non-functional upon arrival (not due to misuse or damage caused by the customer).
- The item is shipped back to us in accordance with Section 2 (Conditions for Returns).
- Product availability may affect the exchange timeline.
To request an exchange, email support@tifan.ca with your order number and issue description. A prepaid return label will be provided.
6. Final Sale Items
Items marked as Final Sale, Clearance, or Open-Box are non-refundable unless they arrive non-functional.
7. Returns & Shipping Responsibility
- We offer return shipping using one of the well-known carriers for 15$ will be deducted from your refund.
- If the customer chooses to purchase their own return label, or drop off the item at our office, Tifan Technologies will not deduct any shipping fees,
If a customer uses a third-party courier or does not follow our return process, we are not responsible for loss, delays, or damage during return transit.
8. Contact Us
Have questions? We’re here to help.
General inquiries: info@tifan.ca
Refunds & support: support@tifan.ca
All our BOOX devices receive a one-year warranty service provided by the manufacturer.
BOOX warranty covers manufacturer defects that affect the functionality of the device, but does not extend to minor visual imperfections within the accepted tolerance range.
What’s Covered:
- Screen defects exceeding the criteria above in the Return and Refund zone.
- Functional failure of the E Ink panel unrelated to pixel tolerances.
- Defective touch response, ghosting, or screen flickering not attributable to physical damage.
What’s Not Covered:
- Dead or bright pixels within the allowed limits as defined above.
- Cosmetic defects that do not affect usability.
- Damage caused by misuse, impact, or liquid exposure.
If a screen issue arises within the warranty period and is determined to be outside acceptable tolerances, we will offer a repair, replacement, or store credit—at our discretion.
Questions?
Please contact our support team at support@tifantech.com with your order number and clear photos of the issue. We’re here to help.
For more information please visit:
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
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